Terms of Service
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Introduction
These Terms of Service ("Terms") govern your use of services provided by Cristal D. Hairdresser ("we," "our," or "us") located at LOFT 145, 81 N. Church Street, Wailuku, HI 96793. By booking an appointment or using our services, you agree to these Terms.
Appointment Policies
Booking and Confirmation
- • Online booking or call (808) 557-4349
- • Valid phone and email required
- • Email/text confirmation sent
- • Not guaranteed until confirmed
Cancellation Policy
- • 24-hour notice required
- • Late cancellation: $50 fee
- • No-show: $75 fee
- • Emergency exceptions considered
Late Arrival Policy
- • 15-minute grace period allowed
- • Late arrivals may result in shortened service or rescheduling
- • Full payment required even if service time is reduced
Payment Terms
Accepted Payment Methods
- ✓ Credit Cards (Visa, MasterCard, Discover)
- ✓ Debit Cards
- ✓ Cash
- ✓ American Express
- ✓ Venmo
- ✓ Cryptocurrency
- ✗ Checks
Pricing and Fees
- • Prices subject to change
- • Consultation required for complex services
- • Deposits may be required
- • Gratuity appreciated but not included
Service Policies
Health and Safety Requirements
- • Disclose all allergies, medical conditions, and medications
- • We reserve the right to refuse unsafe services
- • Patch tests may be required for chemical services
- • Must disclose recent chemical treatments
Service Expectations
- • Results vary based on individual hair condition
- • Multiple appointments may be necessary
- • Cannot guarantee exact matches to photos
- • Consultation required for major changes
Liability and Disclaimers
Important Limitations
- • We cannot guarantee specific outcomes
- • Clients responsible for disclosing known allergies
- • Our liability is limited to the cost of service provided
- • Not responsible for damage from undisclosed treatments
Refund and Satisfaction Policy
Service Guarantee
- • Contact us within 48 hours if unsatisfied
- • We'll work to address concerns
- • Refunds at our discretion
- • Typically limited to re-service
No Refund Situations
- • Services terminated due to client behavior
- • Unrealistic expectations
- • Undisclosed previous treatments
- • Improper aftercare
Contact Information
Cristal D. Hairdresser
LOFT 145, 81 N. Church Street
Wailuku, HI 96793
Phone: (808) 557-4349
Email: cdurrw@gmail.com
By booking an appointment with Cristal D. Hairdresser, you acknowledge that you have read, understood, and agree to these Terms of Service.
These Terms are governed by the laws of the State of Hawaii.